Customer’s Bill of Rights

Our business is based on one simple promise: To deliver your project on time and above your expectations. We also think it is important that you know exactly what you can expect from us each and everytime you interact with us which is why we created our Customer’s Bill of Rights.

In every interaction with our customers, we promise to:

1) Treat everyone with courtesy, integrity, and respect.

2) Provide the same level of professional committment on every project regardless of budget.

3) Employ knowledgable, friendly experts who know our products and services.

4) Provide readily available access to anyone in the company including the CEO.

5) Provide prompt attention to any errors and the empowerment to make the necessary corrections.

6) Provide regular and timely feedback on the status of projects and requests.

7) Actively solicit and encourage feedback.

8) Provide the best-in-class technologies and resources to get the job done right.

9) Assure all accounts payables and receivables are handled completely and accurately.

10) Seek continous improvement and that “Good Enough” is never good enough for us.

©2008 IMAGING USA Intellectual Property. All rights reserved.